Make faster & better decisions to grow your business. Clarity is your lifeline that instantly connects you with battle-tested advice from entrepreneurs. Find and schedule a call in minutes. Backed by 500 Global.
About the role
Reporting to the Vice President of Client Experience, your primary objective will be to ensure that the schools you work with are fully implemented, trained, and supported throughout the year so that they are able to use the Clarity software to achieve their strategic priorities and operational goals. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Training schools through the onboarding and implementation process
- Proactively scheduling and leading regular check in calls with schools throughout the year and ensuring that they are on track to hit their goals using Clarity
- Serving as a trusted thought partner to schools
- Communicating with the product team any feature requests or product improvements that could be made to better serve the schools and families who benefit from the use of Clarity software
- Responding quickly to support inquiries that schools submit and escalating relevant ones to the appropriate internal teams
- Soliciting and documenting feedback data from client schools
More about this role
Clarity is modernizing the relationship between schools and families. Our platform simplifies complex, yet critical functions like admission, financial aid, enrollment, and billing. Since launching in 2022, we’ve grown to support 1,800+ schools and hundreds of thousands of families. As we continue to build, our mission remains clear: to make education more accessible for families and more sustainable for schools.
Role & Responsibilities
Reporting to the Vice President of Client Experience, your primary objective will be to ensure that the schools you work with are fully implemented, trained, and supported throughout the year so that they are able to use the Clarity software to achieve their strategic priorities and operational goals.
We have assembled a diverse team of highly qualified and experienced industry professionals to build and deliver Clarity. You will work alongside a team of client success managers that each maintain a portfolio of schools. This role will specifically involve the following responsibilities:
- Training schools through the onboarding and implementation process.
- Proactively scheduling and leading regular check in calls with schools throughout the year...
Browse similar: Startup jobs · Remote jobs