Backed by General Catalyst.
About the role
As a Customer Success leader, you'll own the performance and development of a team responsible for delivering measurable customer and commercial outcomes.
What they're looking for
- 6–10 years of experience in Customer Success, Strategic Account Management, SaaS, Ecommerce, Consulting, or related customer-facing commercial roles
- 3+ years leading and developing Customer Success or customer-facing teams
- Proven success improving NRR, renewals, customer retention, expansion, and adoption
- Experience managing forecasting, business reviews, reporting, and operational performance
- Strong understanding of Customer Success operating models, customer lifecycle management, segmentation, and health scoring
- Experience partnering cross-functionally with Sales, Product, Support, Finance, and Executive
More about this role
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
At Commerce, we're helping merchants of all sizes sell more and grow faster through our leading open SaaS ecommerce platform. We're passionate about building exceptional customer experiences while fostering a culture of innovation, collaboration, and...
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