Backed by General Catalyst.
About the role
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market.
What they're looking for
- Design, build, and iterate on AI agents in Go/Python using an orchestrator/sub-agent architecture, covering intent interpretation, delegation, and safe action execution
- Own eval-driven development: build and maintain golden datasets, scorers, and regression suites (Braintrust or similar) for critical quality metrics such as discovery recall and quote accuracy
- Develop and refine prompts, model configurations, treat prompts and model settings as versioned, tested artifacts
- Integrate agents with MCP servers and backend tools, defining safe tool-call contracts, approval flows for write actions, and guardrails against prompt injection and abuse
- Instrument agents with tracing, metrics, and cost tracking, use production signals to drive quality improvements
- Collaborate with product designers and frontend engineers to deliver intuitive, useful conversational experiences
More about this role
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
BigCommerce is building a new team to deliver a suite of conversational AI agents spanning the B2B commerce lifecycle — Product Discovery, Pricing & Quoting, Order Automation, Fulfillment & Delivery, and Post-Sale Support. The agents are built in Go on Google...
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