Backed by General Catalyst.
About the role
Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day) Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
What they're looking for
- A work ethic that demonstrates dedication to the company, its mission, and the team, a desire to work in a culture of excellence
- Experience in a customer-facing, service-oriented role is required, experience in a phone, email, or chat-based technical support or customer service contact center preferred
- Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
- Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
- Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
- Team player interested in growing and competing alongside some of the best technical support agents in the business, willingness to help and seek help from peers
More about this role
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.
As a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.
Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced...
Browse similar: Startup jobs · Remote jobs