Backed by General Catalyst.
About the role
Serve as a key contributor to the creation, maintenance, and ongoing updates of Commerce product training and technical learning content, ensuring accuracy and relevance with each platform release. Partner closely with Product, Engineering, and Professional Services to translate platform changes into accurate, engaging, and up-to-date learning content across all course formats.
What they're looking for
- 3–5 years of combined experience in the technology industry with a focus on technical writing, instructional design, product training, developer education, or similar roles
- Working knowledge of GitHub and local development practices, able to run and modify a site locally using popular frameworks like Next.js or Nuxt.js
- Experience with ecommerce tools and applications, including SaaS and open source storefronts, headless implementations, POS, PIM, OMS, ERP, and payment gateways
- Solid technical foundation: comfortable with APIs and able to run API requests given API docs or a Postman library, familiar with front-end development tools and at ease with HTML/CSS/JS
- Exceptional verbal and written communication skills, able to explain complex technical topics clearly to audiences of all experience levels
- Proactive, transparent communicator who is mindful of stakeholder needs across global, matrixed organizations
More about this role
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
Commerce is looking for an Enterprise Training Manager, Technical Content to join our Training team. Reporting to the Manager, Training, this role sits at the intersection of technical content ownership and enterprise training delivery. The ideal candidate...
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