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About the role
The Technical Account Manager (TAM) is the post-sales equivalent of a Sales Engineer, the technical heartbeat of the customer relationship long after the deal closes. You sit at the intersection of deep product expertise and strategic account partnership, helping enterprise IT and operations teams continuously unlock value from the BigPanda AIOps platform. This role exists because our customers' success is not a one-time event, it's an ongoing technical and business journey, and you are their guide for it. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years in a post-sales technical role — Solutions Engineer, Technical CSM, Implementation Engineer, or equivalent — with direct ownership of enterprise customer relationships
- Demonstrated ability to navigate both technical and business conversations in the same account, you are equally comfortable in a whiteboard session with an architect and a value conversation with a VP of IT Operations
- Hands-on experience with monitoring, observability, incident management, or ITSM tooling (e.g., ServiceNow, Splunk, PagerDuty, Datadog, or equivalent)
- Working knowledge of RESTful APIs, scripting (Python, JavaScript, or similar), and integration patterns — enough to guide customers through technical configurations and troubleshoot independently
- Strong relationship management instincts: you proactively communicate, flag risk early, and follow through on commitments without being managed to do so
- High emotional intelligence — you read the room, adapt your communication style to your audience, and build trust quickly with both technical teams and business stakeholders
More about this role
Remote based role. Open to candidates in the United States.
The Technical Account Manager (TAM) is the post-sales equivalent of a Sales Engineer, the technical heartbeat of the customer relationship long after the deal closes. You sit at the intersection of deep product expertise and strategic account partnership, helping enterprise IT and operations teams continuously unlock value from the BigPanda AIOps platform. This role exists because our customers' success is not a one-time event, it's an ongoing technical and business journey, and you are their guide for it. You will protect and grow revenue by turning adoption into outcomes.
- Own a book of named accounts across our tiering structure.
- Drive technical adoption across the BigPanda platform by identifying underutilized capabilities, building action plans, and guiding customers toward measurable improvements in incident management, correlation, and automation.
- Lead regular customer touchpoints — cadenced working sessions, health checks, and executive QBRs — ensuring each account has a clear roadmap and a visible path to value.
- Partner with Account Managers on renewal planning, surfacing risk signals 3–6 months in advance...
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