Discover how agentic AI in IT operations helps teams reduce response times & improve incident management. Start your transformation now! Backed by Battery, Insight and Sequoia.
About the role
BigPanda is seeking an experienced Technical Project Manager to join our Professional Services team in EMEA. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda’s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years leading external, customer facing enterprise software implementations or IT projects for IT operations teams (e.g. NOC, SRE, service desk, infrastructure)
- Experience with ITSM, observability or incident-management tools such as ServiceNow, Splunk, Datadog or Dynatrace
- Ownership of project timelines, deliverables, budget and resources, including risk identification and mitigation
- Experience building relationships with senior stakeholders, including C-suite executives and technical leads, and communicating complex project status to them
- Ability to travel up to 10% for key project milestones
More about this role
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
BigPanda is seeking an experienced Technical Project Manager to join our Professional Services team in EMEA. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda’s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention.
Technical Project Managers lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. As a trusted consultant, you will lead complex multi-product programs across our enterprise customers, shape customer decisions, define and track measurable business value, and be a clear communicator across...
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