About Bio-Rad Laboratories
Bio-Rad is a global leader in developing and manufacturing a wide range of products for the life science research and clinical diagnostic markets.
About the role
Who we are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe.
What they're looking for
- Bachelor's degree in Data Science, Statistics, Life Sciences, Engineering, or a related field required, Master's degree a plus
- Hands-on experience in a Quality Assurance or regulated-industry environment (medical device, diagnostics, pharma, or similar), with working knowledge of complaint handling and post-market surveillance processes
- Demonstrated experience building and trending complaint or quality data — identifying rate trends, running Pareto/root-cause analysis, and communicating findings to cross-functional stakeholders
- Proven dashboard development skills in Power BI, including data modeling, DAX, and designing dashboards for non-technical business and quality audiences
- Strong SQL and data warehousing skills in Snowflake (or a comparable cloud data warehouse), including writing efficient queries and understanding data pipeline/ETL fundamentals
- Familiarity with Salesforce as a complaint/case management source system, including how case data structures translate into downstream reporting
More about this role
- Monitor complaint records logged by Product Support in Salesforce and confirms data completeness (device identifiers, event codes, complaint category) as they flow into the PMS data warehouse for trending.
- Refresh and monitors Power BI dashboards tracking complaint volume, rate trends, and signal thresholds by product line; investigate any dashboard anomalies or data refresh failures at the Snowflake layer.
- Run SQL queries in Snowflake to pull ad hoc trend cuts for a QA engineer investigating a potential field issue, and documents the query logic so it can be reused for the next trending cycle.
- Join the weekly complaint trending / signal detection meeting with QA, RA, and Post-Market Operations, presenting Pareto charts and rate trends, and flagging any category approaching an alert threshold.
- Update trending reports and dashboard documentation, respond to ad hoc data requests from CAPA or regulatory submissions teams, and log any data quality issues found back to Product Support, the owners of complaint intake in Salesforce.
- Partner with QA/RA on a recurring basis to validate that new or modified reports meet data integrity expectations, and keep dashboard logic...
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