Bio-Rad is a global leader in developing and manufacturing a wide range of products for the life science research and clinical diagnostic markets.
About the role
As Post Market Surveillance (PMS) Operations Manager you'll manage the team that defines how Bio-Rad turns post-market data into insight. You'll own the PMS analytics and systems roadmap, deciding where to implement automation, predictive analytics and AI, and you'll be accountable for the dashboards, metrics and complaint trending our PMS Quality, Regulatory and commercial stakeholders depend on.
What they're looking for
- Bachelor's degree in a relevant discipline (Engineering, Life Sciences, Data Science or similar), advanced degree a plus
- At least 5 years of experience leading a complaint trending, post-market surveillance or analytics team, including hiring, developing and managing analysts
- Experience working in a regulated quality system — preferably medical device or in vitro diagnostics — including validation of software used in quality processes
- Demonstrated experience in data analytics, process automation and the responsible deployment of AI in a business setting
- Proven ability to lead cross-functionally and build strong relationships across a global organization, with strong analytical, organizational, communication and presentation skills
- Fluent written and spoken English, strong stakeholder communication skills, and the flexibility to occasionally adjust working hours to collaborate across global time zones
More about this role
As Post Market Surveillance (PMS) Operations Manager you'll manage the team that defines how Bio-Rad turns post-market data into insight. You'll own the PMS analytics and systems roadmap, deciding where to implement automation, predictive analytics and AI, and you'll be accountable for the dashboards, metrics and complaint trending our PMS Quality, Regulatory and commercial stakeholders depend on. Day to day you'll balance management and substance: reviewing trending output and emerging signals with your analysts, working with IT and Digital on the systems and data architecture behind complaint management, aligning with global process owners, and presenting to senior leadership. You'll also oversee operations such as coordination of a global training program and the publishing of documentation. You'll lead a small team based in EMEA supporting a global organization, and report to the Senior Director, Post Market Surveillance.
- Own global complaint trending and signal detection.Lead trending, signal detection and post-market data analytics across Bio-Rad's product portfolio, driving proactive safety and performance monitoring at scale.
- Be the business owner for PMS systems and...
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