Be a regular everywhere. Get the app that lets you earn status, perks, and points at world-class restaurants. Backed by a16z and USV.
About the role
The Restaurant Success Manager is the connective tissue between Blackbird and the existing restaurants in its managed network. You will own a defined book of restaurant partners, drive TPV growth across that book, and ensure each restaurant is getting meaningful value out of the Blackbird platform. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2 or more years of experience in account management, hospitality, or a customer-facing commercial role
- A genuine affinity for restaurants and the local dining scene in your market
- Strong interpersonal skills — you build trust quickly with operators, GMs, and ownership groups
- Organized and reliable: you manage a high volume of relationships without letting things fall through the cracks
- Comfortable working in the field. A meaningful portion of this role is in-restaurant, not at a desk
- Familiarity with CRM tools (HubSpot preferred) and basic commercial reporting
More about this role
Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.
Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.
We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to...
Browse similar: Startup jobs · Remote jobs · San Francisco Bay Area