Backed by ICONIQ.
About the role
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2 years of experience in the Cash Application/Collections/accounting industry
- 2 years of experience with BlackLine Products
- PMP certification
- Proven results as an Engagement Manager or Project Manager
- Proficient in MS Office and CRM/project management software
- Customer-oriented approach
More about this role
Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise.
- Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
- Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
- Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
- Develop a delivery strategy for large scale partner implementation projects
- Create customer project plans complete with budgetary information and resource needs
- Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
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