Operate confidently with the Managed Detection and Response Platform that combines elite level security and a context driven platform to eliminate threats. Backed by Accel.
About the role
We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs), Systems Integrators (SIs), Value Added Resellers (VARs) and enterprise clients. Our agile team is in the foundational stages of building a top-tier Client Success department. We are seeking a Client Success Architect who is adaptable, security-minded, client-focused and highly technical.
What they're looking for
- Minimum of 2 years of work experience in a customer-facing and technical role
- Ability to demonstrate a high degree of technical proficiency with product suites and platforms
- Knowledge of Zendesk, and HubSpot or similar software
- History of working successfully to drive customer value and engagement
- Willingness to be customer-facing and ability to navigate customer needs and challenges
- Strong technical aptitude, excellent communication skills, and a curious mindset
More about this role
Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.
We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs), Systems Integrators (SIs), Value Added Resellers (VARs) and enterprise clients.
Our agile team is in the foundational stages of building a top-tier Client Success department. We are seeking a Client Success Architect who is adaptable, security-minded, client-focused and highly technical.
Focus on enhancing partner health by driving the adoption of the Blackpoint Suite of products and services and penetration of endpoints.
Provide in-depth technical engagement and training to partners to educate and help them with the use of our suite of products as it relates to their business.
Collaborate with other Go-To-Market (GTM) and Product team members to facilitate...
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