Operate confidently with the Managed Detection and Response Platform that combines elite level security and a context driven platform to eliminate threats. Backed by Accel.
About the role
As IT Systems Administrator, you are the hands-on operator of Blackpoint Cyber’s day-to-day IT environment. You will keep approximately 230 team members productive across macOS and Windows, run onboarding and offboarding, administer our SaaS stack, and keep devices, licenses, and assets accurate and secure. You will work from the priorities, standards, and runbooks set by the IT Operations Lead, handle Tier 2 escalations independently, and continually improve how the team delivers support. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3 to 5 years in IT support, systems administration, or IT operations, including Tier 2 experience
- Strong hands-on experience supporting both macOS and Windows
- Practical administration of Microsoft 365 and at least some of Slack, Google Workspace, and Zoom
- Working experience with Microsoft Entra ID user and group administration, SSO, and MFA (admin-level, not architecture)
- Hands-on experience with an MDM or RMM platform such as Intune, Jamf, or Datto RMM
- Scripting ability in PowerShell, Bash, or Python for routine automation
More about this role
Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.
As IT Systems Administrator, you are the hands-on operator of Blackpoint Cyber’s day-to-day IT environment. You will keep approximately 230 team members productive across macOS and Windows, run onboarding and offboarding, administer our SaaS stack, and keep devices, licenses, and assets accurate and secure. You will work from the priorities, standards, and runbooks set by the IT Operations Lead, handle Tier 2 escalations independently, and continually improve how the team delivers support.
This is an individual-contributor role with no people management. We want someone who takes pride in a clean queue, a clean inventory, and a great user experience.
Run day-to-day IT operations. Work the Jira Service Management queue, meet SLAs, and resolve Tier 1 and Tier 2 issues across macOS and...
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