Blend: Modernize lending & account opening for banks, credit unions, & mortgage providers. Streamline operations, enhance digital experience, and drive growth across all accounts. Backed by Greylock and Lightspeed.
About the role
Blend is building Intelligent Origination: AI agents, like Blend Autopilot, embedded directly in how banks, credit unions, and mortgage lenders originate loans. Our customers aren't just buying software. They're changing how their lending teams work. As a Strategic Customer Success Manager, you make sure that change pays off for a portfolio of our largest and most complex customers across mortgage, home equity, and consumer lending.
What they're looking for
- 8+ years in customer-facing roles at a B2B SaaS company, a consulting firm, or a lending institution (bank, credit union, or mortgage lender). Enterprise customer success experience is strongly preferred
- Deep knowledge of lending operations from application to close. Mortgage and home equity experience is a plus
- Comfortable with metrics. You can walk a customer through their performance data and use it to start a conversation about what to improve
- Open to AI. You're eager to learn and try new AI tools as they come out, and you help customers see what they can do for their teams
- A trusted executive advisor. You have outstanding presentation and writing skills and are comfortable discussing operational, technical, and financial value with C-level leaders
- A collaborator who holds the line. You rally internal teams around the customer and hold both sides to what was agreed
More about this role
Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.
Blend is building Intelligent Origination: AI agents, like Blend Autopilot, embedded directly in how banks, credit unions, and mortgage lenders originate loans. Our customers aren't just buying software. They're changing how their lending teams work. As a Strategic Customer Success Manager, you make sure that change pays off for a portfolio of our largest and most complex customers across mortgage, home equity, and consumer lending.
You're part of the account team with Account Executives, Solutions Engineers, Professional Services, and Support. The AE owns the commercial relationship, including renewals and expansion. You own value realization,...
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