Backed by 500 Global.
About the role
Workforce Optimization sits within Block Operations and connects planning, operations, finance, product, engineering, and our global partner network. Reporting to the Head of Operations, you will lead the combined Workforce Optimization function supporting customer-facing operations and regulated Risk & Compliance work across thousands of internal and external analysts / customer advocates, and multiple vendors around the world. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- A minimum of 15 years of related experience within Workforce Management, Operations, Data Science or related functions
- Experience leading and transforming a global Workforce Management function with responsibility for forecasting, capacity planning, scheduling, real-time management, workforce analytics, and vendor governance
- Experience supporting both high-volume customer operations and back-office or regulated operations, with an understanding of how their demand patterns, service measures, skills, and controls differ
- Demonstrated success building operating models and teams across regions, internal employees, and outsourced partners while maintaining service, quality, resilience, and financial discipline
- Experience moving workforce decisions from manual reporting toward automated and predictive systems using data, statistical or machine-learning models, scenario planning, and clear human guardrails
- The ability to translate complex operational and financial data into decisions, influence senior leaders across functions, and create alignment when priorities or incentives compete
More about this role
Block is one company built from many blocks, all united by the same purpose: economic empowerment. We build technology that increases access and independence for sellers, individuals, and artists around the world. Working at Block means working on and across our brands—Square, Cash App, Afterpay, TIDAL, Spiral, and Proto - in roles that connect, enable, and push all of them forward faster.
We’re remote-first by design and operate with intelligence at the center of everything we do. At Block, you'll be challenged by some of the brightest, most creative minds in the industry and have the tools and autonomy to do the most meaningful work of your career.
Workforce Optimization sits within Block Operations and connects planning, operations, finance, product, engineering, and our global partner network. Reporting to the Head of Operations, you will lead the combined Workforce Optimization function supporting customer-facing operations and regulated Risk & Compliance work across thousands of internal and external analysts / customer advocates, and multiple vendors around the world. You will create one operating model for forecasting, staffing, real-time management, vendor governance,...
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