Backed by 500 Global.
About the role
The Global Seller Onboarding team works directly with sellers and internal teams to ensure they are able to take full advantage of Square’s products and services. Global Seller Onboarding Specialists work closely with teams within Sales & Account Management as well as Product Specialists and Product Marketing Managers to deliver a seamless and exceptional merchant experience and give key input into the product roadmaps for customer-facing developer products. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2–4+ years of experience in onboarding, implementation, operations, or account management customer support, customer success, relevant industry experience (restaurant, services, retail) is a plus
- Demonstrated strong performance and consistency in onboarding work (metrics, CSAT, responsiveness, quality)
- Experience managing multiple onboarding projects simultaneously with reliable delivery
- Excellent written and verbal communication skills, professionalism in client and stakeholder interactions
- Proactive attitude and eagerness to learn, ability to apply feedback quickly
- Strong time-management and organizational skills
More about this role
The Global Seller Onboarding team works directly with sellers and internal teams to ensure they are able to take full advantage of Square’s products and services. Global Seller Onboarding Specialists work closely with teams within Sales & Account Management as well as Product Specialists and Product Marketing Managers to deliver a seamless and exceptional merchant experience and give key input into the product roadmaps for customer-facing developer products. Additionally, Global Seller Onboarding Specialists play a key role in merchant discovery and lead the final stages of the sale, working with Square's upmarket sellers and cross-functional teams to successfully implement and activate new accounts.
Square initially pioneered the simple self-service model to enable small businesses to take a payment. Now, we aspire to expand that same seamless experience up-market. This position will play a pivotal role in establishing seller success needed for us to drive growth, retention, and scale our services up-market. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.
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