Bluefish is the AI marketing platform of choice for the Fortune 500. Gain visibility and control over your brand. Backed by NEA.
About the role
We are looking for a Director of Customer Success to scale how Bluefish delivers value across our enterprise customer base. This role is foundational to building a scalable model that ensures customers consistently realize measurable outcomes. In this role, you will operate as a player-coach as we grow the team—directly owning a portfolio of strategic accounts while supporting hiring, management and development of a team of Strategic Customer Success Leads and Customer Success Managers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 10+ years of experience in customer success, account management, or strategic partnerships in SaaS, ad tech, or marketing technology, with at least 5+ years in people management
- Proven track record of building and developing high-performing CS teams that operate as strategic partners to clients
- Proven ability to own and deliver value across a portfolio of enterprise accounts in high-touch, relationship-driven environments
- Demonstrated ability to build operating frameworks and team processes from the ground up in a scaling organization
- Strong analytical skills and comfort with data-driven decision-making, including account health metrics, KPIs, and forecasting
- Excellent communicator with the ability to influence at all levels—from internal partners to senior executives at Fortune 500 accounts
More about this role
We are looking for a Director of Customer Success to scale how Bluefish delivers value across our enterprise customer base. This role is foundational to building a scalable model that ensures customers consistently realize measurable outcomes. In this role, you will operate as a player-coach as we grow the team—directly owning a portfolio of strategic accounts while supporting hiring, management and development of a team of Strategic Customer Success Leads and Customer Success Managers. Building on the foundation established by our Head of Customer Success, you will ensure that team execution translates directly into measurable business outcomes and help define how Customer Success operates at Bluefish.
- Lead, coach, and develop a team of Strategic Customer Success Leads and Customer Success Managers aligned to specific industry verticals, setting a high bar for customer impact and nurturing team career growth.
- Partner closely with the Head of Customer Success to translate Customer Success strategy into clear execution plans, team goals, and operating rhythms.
- Operate as a player-coach while building the team by directly owning a portfolio of strategic enterprise accounts,...
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