About the role
BlueVoyant is seeking a Senior Renewals Representative to join our Sales team in a fully remote role, building our renewals function from the ground up while owning and closing a portfolio of strategic renewals. You'll do the hands-on work yourself and coach others. You'll design and drive the renewals process, playbooks, forecasting and systems that make renewals a predictable, scalable source of retained and expanded revenue. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Design and implement the end-to-end renewals process, from early engagement (120+ days out) through signature, booking and handoff
- Define ownership and rules of engagement between Renewals, Customer Success, Client Executives and channel partners, including handoffs for at-risk and expansion opportunities
- Build and document renewal playbooks covering engagement timelines, price uplift and multi-year strategies, co-termination, true-ups, and objection handling on MDR value and pricing versus an in-house SOC
- Partner with Revenue Operations to configure renewal opportunities, stages, fields and automation in Salesforce and CPQ, and set data hygiene standards
- Establish the renewals forecasting method and cadence, with accurate visibility into gross and net revenue retention
- Define and report on core KPIs, including GRR, NRR, on-time renewal rate, churn and downsell reasons, and uplift achieved
More about this role
Position: Senior Renewals Representative
Work Authorization: US Citizenship Required
BlueVoyant is seeking a Senior Renewals Representative to join our Sales team in a fully remote role, building our renewals function from the ground up while owning and closing a portfolio of strategic renewals. You'll do the hands-on work yourself and coach others. You'll design and drive the renewals process, playbooks, forecasting and systems that make renewals a predictable, scalable source of retained and expanded revenue. You'll work closely with Sales leadership, Customer Success, Client Executives, Deal Desk, Revenue Operations, Finance, Legal and channel partners, and help shape the team as it grows.
Build the Renewals Motion
- Design and implement the end-to-end renewals process, from early engagement (120+ days out) through signature, booking and handoff.
- Define ownership and rules of engagement between Renewals, Customer Success, Client Executives and channel partners, including handoffs for at-risk and expansion opportunities.
- Build and document renewal playbooks covering engagement timelines, price uplift and multi-year strategies, co-termination, true-ups, and objection handling...
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