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About the role
Phone-first support: Handle inbound and outbound calls with applicants, renters, and property managers, resolving questions about applications, screening decisions, payments, and account access Live troubleshooting: Diagnose product issues in real time and jump into screen shares to walk users through BoomScreen, BoomReport, the Boom App, and the Boom Platform Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 0–2 years of experience in customer support, a call center, hospitality, retail, or another customer-facing role (recent grads welcome)
- Very comfortable on the phone with both consumers and business customers, clear, friendly, and confident verbal communication
- Technically minded: you enjoy figuring out how software works and are comfortable troubleshooting live, including over screen share
- Fast and organized: able to manage a high volume of conversations and open issues without letting anything slip
- Strong written communication for chat, email, and ticket documentation
- Calm under pressure and empathetic with frustrated customers
More about this role
Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second-time founder Rob Whiting (ex-BCG, Rubicon). It's backed by investors such as Starting Line , Clocktower Ventures , Mischief VC (CEO of Plaid Zach Perret's fund), Gilgamesh Ventures (Petal co-founders), and angels such as William Hockey CEO of Column, founder/former CTO of Plaid) and Harry Stebbings . Boom has been profiled by Inman , Business Insider , HousingWire , and more.
Boom is looking for a fast, organized, and technically minded Customer Support Associate to join our in-office support team in Austin. You'll be on the front line for everyone Boom serves: rental applicants and renters who need help getting through the application and screening process, and property...
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