See why Boulevard is the fastest-growing client experience platform. Boost bookings. Optimize your calendar. Automate marketing. Streamline payments. Maximize revenue. Backed by Index.
About the role
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen . Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years managing a Mid-Market book of business, with proven success in retention, renewals, and relationship management
- A track record of independently managing complex, multi-location accounts with minimal oversight
- Strong business acumen: you understand customer goals, spot risk early, and know when to escalate and bring in internal partners
- Effective EQ: you're a clear, empathetic communicator who can deliver direct messages while preserving trust, and explain technical solutions to any audience
- Comfort with competing priorities and evolving processes, with a high bar for follow-through
- A growth mindset: you use customer context and usage data to make clear, data-driven recommendations and spot expansion opportunities
More about this role
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen .
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most .
As a Mid-Market Customer Success Manager, you'll own a book of sophisticated, multi-location self-care businesses from start to finish. Retention is your top priority, and you'll drive renewals and...
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