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Customer Success Manager

Box · Chicago, Illinois, United States · On-site

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About Box

Intelligent Content Management makes it easy to automate workflows, collaborate internally and externally, and protect your sensitive data, all on one platform. Backed by Bessemer, a16z and NEA.

About the role

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Own a book of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth
  • Lead discovery, value reviews, and product demos that tie business goals to clear outcomes
  • Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals
  • Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value
  • Collaborate cross-functionally to remove roadblocks and deliver solutions that matter
  • Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory
More about this role

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this...

Read the full posting on Box's site ↗

Customer Success

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