Intelligent Content Management makes it easy to automate workflows, collaborate internally and externally, and protect your sensitive data, all on one platform. Backed by Bessemer, a16z and NEA.
About the role
Manage post-sales engagement for a large portfolio of customers, balancing high-volume touchpoints with strategic prioritization. Leverage AI tools and automation platforms to create personalized, "one-to-many" customer journeys that drive adoption and retention.
What they're looking for
- Resilient and Gritty: You thrive in fast-paced environments where the answers aren't always provided. You view setbacks as data points for improvement, not failures
- Tech-Savvy Innovator: You have a genuine passion for AI, automation, and workflow efficiency. You are comfortable exploring new tools (GenerativeAI, in-app guidance tools, etc.) to scale your impact
- 3+ years experience in Customer Success, Account Management, or Digital Marketing, preferably with exposure to "tech-touch" or scaled models
- Self-Starter: You take initiative without waiting for permission. You identify gaps in the process and build the bridge to fix them
- Data-Driven Storyteller: You can analyze usage metrics to prioritize your day and translate complex data into compelling narratives for customers
- Expert Level Communicator: Strong writing skills are essential for crafting effective mass communications and webinars
More about this role
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this...
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