Brightflag is an intuitive AI-powered ELM platform with e-billing, matter management, and vendor management capabilities designed for in-house legal teams. Backed by 500 Global.
About the role
As a Customer Support Specialist you will help coordinate the behind-the-scenes activities that enable successful customer programs across Wolters Kluwer’s Health Division. You will partner with Account Managers, consultants, schools, and internal teams to coordinate schedules, resolve customer needs, maintain accurate records, and keep important operational processes moving forward. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1-3 years of experience in administrative support, customer service, office coordination, or a related field preferred
- Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint
- Experience with Salesforce, Monday.com, Zoom, or similar business applications preferred
- Demonstrated ability to learn and work effectively with new technology platforms and business processes
More about this role
As a Customer Support Specialist you will help coordinate the behind-the-scenes activities that enable successful customer programs across Wolters Kluwer’s Health Division. You will partner with Account Managers, consultants, schools, and internal teams to coordinate schedules, resolve customer needs, maintain accurate records, and keep important operational processes moving forward.
This is a highly collaborative role for someone who enjoys bringing organization to complex activities, communicating with a wide range of people, and making sure details are handled accurately and on time. You will have the opportunity to work across multiple programs, build expertise in business systems, and contribute to a positive customer experience.
- Provide administrative and operational support for consultation services, including scheduling, virtual meeting coordination, client and consultant communication, documentation, evaluation tracking, proposal and contract support, and coordination of consultant gifts and Wolters Kluwer promotional materials.
- Respond to customer inquiries received through webinar and conference Customer Service Desks and provide timely, helpful assistance.
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