Brightflag is an intuitive AI-powered ELM platform with e-billing, matter management, and vendor management capabilities designed for in-house legal teams. Backed by 500 Global.
About the role
Who We Are: Wolters Kluwer: The world is a big place, find your place here The CSM provides leadership and direction for the AI Solutions Consultant while coordinating onboarding, implementation, adoption, and ongoing customer success activities. The role works collaboratively with customers and internal stakeholders to drive customer satisfaction, retention, and growth through proactive engagement, consultative guidance, and continuous improvement efforts. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Education: 5-7 years post-secondary education in a related field or equivalent related work experience
- At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support)
- Standard operating procedures/processes improvement experience
- Experience structuring and documenting processes
- Know how to translate processes into actionable workflows
- Understand how to identify process requirements and expected outcomes
More about this role
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
Who We Are: Wolters Kluwer: The world is a big place, find your place here
1999 Bryan Street Dallas, TX 75201
330 North Brand Blvd. Glendale, CA 91203
28 Liberty Street, New York, NY 10005
4400 Easton Commons, Columbus, OH 43219
The Customer Success Manager role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.
The Customer Success Manager (CSM) is responsible for ensuring the successful adoption, utilization, and long-term value realization of Wolters Kluwer's AI-powered extraction solutions. As the primary relationship owner for assigned customers, the CSM serves as the strategic point of contact throughout the customer lifecycle, fostering strong partnerships and ensuring...
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