helps automate you business with SaaS Software solutions for HME & pharmacy providers - deliver a world-class patient experience. Backed by Battery.
About the role
At Resmed, you'll help shape how AI enhances customer support, creating smarter experiences for customers while improving operational efficiency across the business. As the Senior AI Solutions Consultant, Customer Support , you'll serve as a key connector between Customer Support , Customer Education , and Salesforce technology teams , ensuring AI-powered solutions deliver measurable value and real-world impact. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience owning and optimizing AI-powered business solutions in a production environment
- Experience with Salesforce Agentforce and Data 360, including configuration, monitoring, analytics, and performance optimization
- Understanding of conversational AI, agentic AI systems, retrieval-augmented generation (RAG), and intelligent automation concepts
- Experience supporting AI-enabled customer service, support, or operational workflows
- Strong analytical and problem-solving capabilities with a data-driven approach to decision-making
- Ability to assess solution effectiveness and translate insights into measurable improvements
More about this role
AI Business Solutions Architect, Customer Support
At Resmed, you'll help shape how AI enhances customer support, creating smarter experiences for customers while improving operational efficiency across the business. As the Senior AI Solutions Consultant, Customer Support , you'll serve as a key connector between Customer Support , Customer Education , and Salesforce technology teams , ensuring AI-powered solutions deliver measurable value and real-world impact.
You'll be responsible for optimizing, monitoring, and governing AI-enabled support capabilities, including Salesforce Agentforce and Data 360. Through data-driven decision-making, you'll continuously improve customer self-service experiences, support operations, and platform performance while helping accelerate Resmed's digital transformation.
This role supports cross-functional teams across Customer Support and Salesforce.
Reporting to the Senior Director of Support, this individual contributor role will lead the business administration, optimization, and ongoing success of AI-powered customer support solutions.
- Lead the business administration, optimization, and ongoing performance management of Salesforce Agentforce...
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