Backed by Battery.
About the role
At Resmed, you'll help shape how AI enhances customer support, creating smarter experiences for customers while improving operational efficiency across the business. As the AI Business Solutions Architect, Customer Support , you'll serve as a key connector between Customer Support , Customer Education , and Salesforce technology teams , ensuring AI-powered solutions deliver measurable value and real-world impact.
What they're looking for
- Lead the business administration, optimization, and ongoing performance management of Salesforce Agentforce and Data 360 solutions
- Monitor AI solution effectiveness and identify opportunities to improve customer experience, support outcomes, and operational efficiency
- Analyze performance metrics, user feedback, and business results to drive continuous platform enhancements
- Partner with Customer Support teams to understand business needs and translate them into scalable AI-enabled solutions
- Collaborate closely with Salesforce teams to prioritize improvements, address issues, and implement new capabilities
- Support the evolution of customer self-service experiences by improving knowledge utilization, response quality, and automation effectiveness
More about this role
AI Business Solutions Architect, Customer Support
Transform customer support through practical AI innovation.
At Resmed, you'll help shape how AI enhances customer support, creating smarter experiences for customers while improving operational efficiency across the business. As the AI Business Solutions Architect, Customer Support , you'll serve as a key connector between Customer Support , Customer Education , and Salesforce technology teams , ensuring AI-powered solutions deliver measurable value and real-world impact.
You'll be responsible for optimizing, monitoring, and governing AI-enabled support capabilities, including Salesforce Agentforce and Data 360. Through data-driven decision-making, you'll continuously improve customer self-service experiences, support operations, and platform performance while helping accelerate Resmed's digital transformation.
This role supports cross-functional teams across Customer Support and Salesforce.
Reporting to the Senior Director of Support, this individual contributor role will lead the business administration, optimization, and ongoing success of AI-powered customer support solutions.
What You'll Do
- Lead the business administration,...
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