Backed by Battery.
About the role
Join Brightree as a Customer Success Manager and become a trusted advisor to healthcare providers who rely on our solutions to streamline operations and focus on delivering exceptional patient care. In this role, you'll partner with customer leaders to understand their business goals, identify opportunities for improvement, and help drive measurable outcomes through effective adoption of Brightree products and services. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience in HME and/or Home Infusion operations management
- Experience driving business process improvement and operational efficiency initiatives
- Hands-on experience using the Brightree Business Management Solution
- Ability to build relationships with customer leaders and communicate strategic recommendations with confidence and credibility
- Strong consultative, presentation, and communication skills
- Experience with software implementations, workflow analysis, and process optimization
More about this role
Join Brightree as a Customer Success Manager and become a trusted advisor to healthcare providers who rely on our solutions to streamline operations and focus on delivering exceptional patient care. In this role, you'll partner with customer leaders to understand their business goals, identify opportunities for improvement, and help drive measurable outcomes through effective adoption of Brightree products and services. Your expertise in HME operations, process improvement, and customer engagement will directly influence customer success, retention, and long-term growth while supporting our mission to change 500 million lives by 2030.
- Partner with executive stakeholders to align business goals, define success strategies, and ensure customers achieve meaningful value from Brightree solutions.
- Monitor customer performance and risk indicators, proactively addressing challenges to improve retention and customer outcomes.
- Manage multiple customer relationships simultaneously, driving projects, communication, and action plans that support long-term success.
- Identify opportunities to expand product adoption and align additional solutions with customer business objectives.
- Lead...
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