helps automate you business with SaaS Software solutions for HME & pharmacy providers - deliver a world-class patient experience. Backed by Battery.
About the role
Join Brightree Patient Collections, part of ResMed, as a Senior Customer Success Specialist and become a trusted advisor to a portfolio of healthcare customers. In this role, you'll build strong client relationships, deliver strategic guidance, and help customers maximize the value of their billing and collections programs. You'll partner with clients to identify opportunities, solve complex challenges, and improve revenue cycle performance while serving as their primary point of contact. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Associate's degree required, bachelor's degree preferred
- 1–3 years of account management, business-to-business sales, customer success, or related experience
- Experience in the HME/DME industry and medical billing
- Experience working with home health billing software
- Advanced analytical skills with the ability to evaluate information, identify trends, and develop actionable recommendations
- Strong customer service and problem-solving skills with a focus on delivering effective solutions
More about this role
Join Brightree Patient Collections, part of ResMed, as a Senior Customer Success Specialist and become a trusted advisor to a portfolio of healthcare customers. In this role, you'll build strong client relationships, deliver strategic guidance, and help customers maximize the value of their billing and collections programs. You'll partner with clients to identify opportunities, solve complex challenges, and improve revenue cycle performance while serving as their primary point of contact. If you enjoy combining customer partnership, financial insight, and problem-solving to drive measurable results, this is an opportunity to make a meaningful impact for both customers and the patients they serve.
- Serve as the primary point of contact for assigned customers, building trusted relationships that support long-term satisfaction, retention, and success.
- Coordinate and facilitate customer training, helping clients effectively utilize solutions and achieve business objectives.
- Maintain regular customer touchpoints to ensure proactive communication, alignment on priorities, and visibility into emerging needs.
- Analyze customer data, trends, and operational challenges to identify...
Browse similar: Startup jobs · Remote jobs