Broadcom delivers semiconductors and infrastructure software for global enterprises’ most complex, mission-critical needs.
About the role
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What they're looking for
- Promote Broadcom mission, customer promise, and strategy, willingly adapts to and supports change. Participates in projects to improve the business/products/CX
- Continually expands knowledge of Broadcom Support best practices, procedures and systems
- Lead brainstorming sessions to improve our business by applying active listening, collaboration and facilitation skills
- Proactively identify team training needs, collaborate with team members to facilitate relevant training to address individual or team needs
- Prioritize and balance workload across channels, making good use of time to achieve organizational and personal goals. Assist/mentor others to prioritize and balance their workload by sharing their expertise
- Independently learn and expand product, technology and soft skills. Expand knowledge across multiple product releases. Act as subject matter expert for certain product components
More about this role
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2. If you already have a Candidate Account, please Sign-In before you apply.
Broadcom’s Mainframe Software Division (MSD) is looking for a talented and motivated Technical Support Engineer with a passion for Customer Success.
This position is responsible for providing omni-channel support for complex questions/problems for product suites to ensure our customers achieve their desired business outcomes. Engineers are expected to deliver a superior customer experience by exhibiting our core principles of empathy, expertise, value, and speed.
Key Responsibilities
- Promote Broadcom mission, customer promise, and strategy; willingly adapts to and supports change. Participates in projects to improve the business/products/CX.
- Willingly accepts and adapts to change in product(s) being supported, environments, infrastructure / technology and such. May assist others in adopting to product(s)/technology change. May act as a Designated Support Engineer for certain products/ customers.
- Continually expands knowledge of Broadcom Support best practices,...
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