ButterflyMX is your complete property access solution, providing a secure, convenient, and affordable way to manage and grant access on the go. Backed by Volition Capital.
About the role
ButterflyMX is looking for an exceptional Director of Information Technology to build and lead a modern, secure, and highly effective enterprise technology function. This is not a traditional IT role. We are looking for an active, innovative, hands-on leader who sees every employee interaction, system, workflow, and support request as an opportunity to make the company better. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Create an IT experience that employees actively value and trust, with a reputation for solving root causes, not merely closing tickets
- Ensure employees receive responsive, empathetic, technically excellent support regardless of role, a white-glove experience where appropriate, and scalable self-service capabilities for all
- Treat onboarding, equipment selection, troubleshooting, access, and workplace technology as important employee experiences
- Proactively seek employee feedback and use it to improve systems, support, documentation, and communication
- Communicate clearly during incidents, changes, outages, and complex troubleshooting efforts
- A record of materially improving the quality, reliability, security, or employee experience of an IT organization
More about this role
ButterflyMX is on a mission to empower people to automate property access, operations, and security from a single platform. Our products are installed in more than 20,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants, and our products lower operating costs and improve tenant satisfaction.
Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.
Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a...
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