Cadence delivers remote patient monitoring and chronic disease management that improves outcomes and reduces cost at scale. Intelligent senior care that works better by working ahead. Backed by General Catalyst.
About the role
We are seeking a highly motivated Cloud Support Engineer to support our secure, cloud‑based silicon chip design environments used by our external customers for mission‑critical EDA and HPC workloads. This role is customer‑facing and service‑oriented, requiring not only strong technical expertise, but also a commitment to responsiveness, professionalism, and delivering an exceptional customer experience . Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Strong hands‑on experience with Linux system administration and troubleshooting
- Experience supporting HPC or large‑scale compute environments
- Proficiency in Python , shell scripting , Perl , or other automation‑focused programming languages
- Experience with monitoring, logging, and alerting systems
- Familiarity with license management systems (e.g., FlexNet/FLEXlm or equivalent)
- Demonstrated ability to provide excellent customer service in a technical support or operations role
More about this role
We are seeking a highly motivated Cloud Support Engineer to support our secure, cloud‑based silicon chip design environments used by our external customers for mission‑critical EDA and HPC workloads. This role is customer‑facing and service‑oriented, requiring not only strong technical expertise, but also a commitment to responsiveness, professionalism, and delivering an exceptional customer experience .
The Cloud Support Engineer will be responsible for maintaining system reliability, resolving issues quickly and accurately, and proactively improving the platform through automation and agentic AI . Success in this role is measured not just by technical outcomes, but by customer satisfaction, trust, and confidence in the service.
This position involves working with export‑restricted data (ITAR/CUI) and supporting secure environments with high operational and compliance standards.
- Serve as a primary technical support contact for external customers using secure cloud‑based silicon design platforms
- Deliver timely, responsive, and high‑quality support , ensuring customer issues are acknowledged, communicated, and resolved effectively
- Actively focus on delighting customers by...
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