Cadence delivers remote patient monitoring and chronic disease management that improves outcomes and reduces cost at scale. Intelligent senior care that works better by working ahead. Backed by General Catalyst.
About the role
The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues.
What they're looking for
- BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience
- Good written and verbal English communication skills
- Minimum working knowledge of Linux/Unix
- Strong hardware and software troubleshooting skills
- Strong documentation skills
- Must be able to lift 40 lbs
More about this role
The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.
- Primary contact for all hardware related issues
- Planning and Installation of new equipment; reconfiguring existing equipment
- Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate
- Document all work processes as required
- Establish a strong supportive relationship with customers
- Inventory control
- Work with Field Service team and other Cadence groups to improve processes and procedures
- BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience
- Good written and verbal English...
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