Cadence delivers remote patient monitoring and chronic disease management that improves outcomes and reduces cost at scale. Intelligent senior care that works better by working ahead. Backed by General Catalyst.
About the role
University Program Coordinator – manages the renewal of University Program software contracts. This role focuses on maximizing customer retention, reducing churn risk, and making sure databases are up-to-date and accurate. There may also be opportunities to work on special projects. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Strong communication skills and ability to build long-term customer relationships
- Proficiency with Office, Excel and able to work in multiple databases at the same time
- Self-motivated, problem-solving mindset, and ability to work independently
- Strong organizational skills and ability to manage multiple priorities
More about this role
University Program Coordinator – manages the renewal of University Program software contracts. This role focuses on maximizing customer retention, reducing churn risk, and making sure databases are up-to-date and accurate. There may also be opportunities to work on special projects.
- Staying on top of renewals for universities accounts in North America to start adding other regions later.
- Proactively contact customers for renewals to make sure their licenses don’t go down.
- Maintain complete and accurate account data and activity records in Salesforce.com.
- Monitor order processing flow and resolve issues to ensure timely completion.
- Provide support to university users with registration, renewals, support account creation and other questions that come up.
- Manage assigned renewal accounts for multiple academic product bundles.
- Work with Cadence IT, Order Management, Export Compliance and other groups as needed to complete tasks.
- Strong communication skills and ability to build long-term customer relationships.
- Proficiency with Office, Excel and able to work in multiple databases at the same time.
- Self-motivated, problem-solving mindset, and ability to work...
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