CAIS is the leading alternative investment platform, providing financial advisors with streamlined access to private equity, hedge funds, structured notes, and more.
About the role
CAIS is seeking an IT Support Associate to join our Corporate IT team in New York. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1-3 years of experience in IT support, help desk, or desktop support
- Working familiarity with Microsoft 365 and Windows and/or macOS environments, exposure to Intune or Entra ID is a plus
- Genuine, hands-on experience using AI tools (Claude, ChatGPT, Copilot, or similar) to solve real problems, not just listed familiarity
- Demonstrated systems thinking: examples of tracing a recurring problem to its cause, or building something that prevented it from happening again. Home labs, scripts, and process improvements all count
- Strong written communication skills, you will write runbooks, how-to guides, and training material that others rely on
- Strong customer-service orientation and communication skills, comfortable supporting employees at all levels, including executives
More about this role
CAIS is the pioneer in democratizing access to and education about alternative investments for independent financial advisors, empowering them to engage and transact with leading asset managers on a massive scale through a wide variety of alternative investment products and technology solutions. CAIS provides financial advisors with a broad selection of alternative investment strategies, including hedge funds, private equity, private credit, real estate, digital assets, and structured notes. CAIS also delivers industry-leading technology, operational efficiency, and world-class client service throughout the pre-trade, trade, and post-trade experience. CAIS serves over 2,500 wealth management firms that support more than 65,000 financial advisors who oversee approximately $8.5 trillion in end-client assets.
CAIS is seeking an IT Support Associate to join our Corporate IT team in New York.
The IT Support Associate provides hands-on desktop and onsite support across our New York office, helps administer our Microsoft 365 and endpoint management environment, and drives adoption of AI tools (including Claude and Copilot) across the business. This is an entry-level,...
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