Backed by GV and Lux.
About the role
The Customer Success Specialist (Contractor) will act as a professional representative of our organization to users of Cala Health products and services. This role involves working closely with customers to understand their needs, provide training and support for our patients, and ensure maximum value for our products. This individual will report to the Associate Director, Customer Success and will not have any direct reports. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s degree or higher required
- 3+ years medical device experience or healthcare experience including direct customer interaction
- Demonstrated track record of outstanding customer focus
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
- Proficiency with customer relationship management (CRM) software and other relevant tools
- Proven problem-solving skills
More about this role
About Cala
At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we recently released kIQ® Plus, our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease.
But we won’t stop there. Our pioneering technology can be applied across neurology, cardiology, and beyond. It’s all part of our mission to help people in their struggle with chronic disease. We’re only just getting started
The Customer Success Specialist (Contractor) will act as a professional representative of our organization to users of Cala Health products and services. This role involves working closely with customers to understand their needs, provide training and support for our patients, and ensure maximum value for our products. This individual will report to the Associate Director, Customer Success and will not have any direct reports. This position is a remote role with specific hours between 7am-4pm Pacific Standard Time. Shift times may vary based on business need.
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