Candid Health is your source of truth for revenue cycle management—track claims end-to-end, automate fixes, unlock insights, and scale digital health payments. Backed by Y Combinator.
About the role
Candid Health is looking to hire multiple Customer Strategy & Operations team members in 2026! Over the past year, this team has grown significantly, and we’re excited to bring on new talent to help drive that momentum forward and support our continued expansion.
What they're looking for
- 1-3 years of experience
- You have a demonstrated track record of expansively owning and driving key business outcomes on high-performing teams
- You take pride in your craft and enjoy maintaining a high quality bar, but also believe that “done is better than perfect” and have good intuition around which corners are okay to cut and which aren’t
- You are a systems thinker who instinctively maps out dependencies and understands how early configuration choices impact the long-term success of the customer
- You enjoy identifying problems and designing product features to address them, and aren’t shy about rolling up your sleeves and getting the work done in the meantime
- You have a track record of scaling processes and operations
More about this role
Hi, I'm Al and I lead Customer Operations at Candid. As a team, we’re primarily responsible for delivering valuable outcomes with and for our customers. Prior to Candid, I led teams at McKinsey & Co for 5 years, based in both NYC and Sydney, Australia. I started my career as an M&A lawyer at Allens, a top Australian law firm.
We’re hiring for outstanding folks on my team, and I want to tell you a bit about how we think about this role, because it's different from what you'll find at most companies - and that difference is very intentional.
At Candid, our model is one where a single, empowered individual is responsible for delivering outcomes with and for customers. Our internal name for this role is “Valkyrie” and it originally evolved out of necessity. In the early days of Candid, as with many startups, it was impossible to have separate people owning all the things required to help customers win; one person had to integrate across all of it. What we found is that this isn’t just a startup constraint - it is an incredibly effective way to organize ourselves. A single, empowered owner who can move fluidly across functional boundaries will outperform a team of specialists nearly...
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