Cape is the AI platform for partnerships, warm intros, and event marketing — built for teams whose revenue runs on relationships. Backed by a16z and IVP.
About the role
Cape Operations Analysts are the high-stakes go-getters who handle our most critical customer touch points. We are Cape's frontline customer success team - technical operators who take on high-volume workflows that impact our privacy-focused Telco business. You will be responsible for managing complex customer interactions and technical troubleshooting, while simultaneously building the operational backend to lead and scale Cape. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Strong Verbal & Technical Communication: You can lead a technical conversation with engineers and customers with clarity, authority, and empathy
- The "Star Player" Mindset: Ability to handle high-volume tasks and multitask across multiple customer issues simultaneously without dropping the ball
- Leadership Potential: Experience (or a clear desire) in managing people and workflows, you want to build a team, not just work solo
- Bachelor’s Degree or equivalent experience: Background in business, operations, national service, or a related field (preferred)
- Prior Experience: Proven track record in a fast-paced operations role, customer support, or executing high-volume technical tasks
More about this role
Cape is America’s privacy-first mobile carrier. Our mission is to be a force for good in global wireless. Cape was founded in 2022 by people who believe privacy is a fundamental right, not a luxury to be traded away. Our journey began when our founder recognized a critical vulnerability in our modern world: everyone relies on the same stagnant cellular infrastructure and legacy systems that track our every movement, monitor and profile our connections, and lose and sell our personal data.
Instead of accepting the status quo, we decided to fix it. National security professionals, journalists, parents, and everyone in between can stay connected and have privacy.
We didn’t just build a layer on top of old tech; we built America’s most private and secure mobile carrier from the ground up. By building our own network from scratch, we are able to design and build a suite of privacy and security features that no other carrier on the planet can offer.
Today, Cape provides our secure network to consumers, businesses, and government agencies alike. We closed our Series C in March 2026, and we are scaling rapidly, with the goal of giving people back control of their most personal...
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