Cargobase is the leading SaaS platform for spot freight procurement, helping cargo owners and freight forwarders communicate and manage shipments. Backed by 500 Global.
About the role
At Cargobase, we build a collaborative platform that connects enterprise shippers (e.g. Bosch, Reckitt Benckiser, Goodyear, Ennoconn) and Logistics Service Providers (e.g. DHL, DSV, FedEx) to work together across complex freight operations. The platform supports the full logistics lifecycle - from urgent ad-hoc shipments to long-term tenders, and from invoicing and compliance to reporting and analytics. Our customers rely on Cargobase as a system embedded in their day-to-day operations.
What they're looking for
- Lead, mentor, and grow a global team of Customer Excellence Consultants across all levels
- Define clear expectations for consultants across delivery excellence, customer ownership, and commercial awareness
- Build career paths, conduct performance reviews, and promote a culture of accountability and collaboration
- Ensure consultants can manage technical implementation and identify expansion signals and upsell readiness during engagements
- Oversee the successful implementation of the Cargobase platform for new customers, ensuring a smooth and timely onboarding process
- Define and maintain implementation frameworks, playbooks, timelines, and quality standards
More about this role
About Cargobase
At Cargobase, we build a collaborative platform that connects enterprise shippers (e.g. Bosch, Reckitt Benckiser, Goodyear, Ennoconn) and Logistics Service Providers (e.g. DHL, DSV, FedEx) to work together across complex freight operations. The platform supports the full logistics lifecycle - from urgent ad-hoc shipments to long-term tenders, and from invoicing and compliance to reporting and analytics. Our customers rely on Cargobase as a system embedded in their day-to-day operations.
Cargobase is entering its next phase of growth, scaling its product ecosystem, modernizing platform architecture, and expanding its global customer base. As customer complexity and commercial ambition increase, execution quality and customer outcomes become business-critical.
Role Overview
The Senior Customer Excellence Manager owns the full post-sales customer lifecycle, with accountability for onboarding, implementation, platform support, ongoing success, and commercial expansion within existing accounts. This role leads a global team of generalist Customer Excellence Consultants and is responsible not only for delivery quality and customer outcomes, but also for retention,...
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