Open the door to fertility care for every employee. Reduce healthcare costs and drive healthier outcomes with Carrot's global fertility benefits. Backed by Y Combinator.
About the role
Care Companions are at the heart of the member experience at Carrot. In this role, you help people navigate deeply personal fertility, family-building, and hormonal health journeys with clarity, empathy, and confidence. You are often the person who turns a complex or overwhelming moment into one that feels supported, informed, and actionable. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- A Bachelor's Degree
- Deliver support in both English and Spanish, ensuring Spanish-speaking members receive the same quality of care as every other member
- Previous call center experience and an understanding of call center KPIs
- Experience working at a fast-growing tech or digital health company
- Experience with Zendesk or a similar CRM platform
- Past experience in the family-forming space, such as fertility care, adoption, donor-assisted reproduction, or gestational carrier arrangements
More about this role
Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot's comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide.
Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at get-carrot.com .
The Opportunity 🚀
We're looking for a compassionate, detail-oriented Care Companion to join our team supporting Carrot...
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