Integrate real-time text-to-speech with Sonic-3.6, Cartesia. Backed by General Catalyst, Index and Kleiner Perkins.
About the role
Cartesia builds real-time voice and audio AI, and our customers put our models in front of their own users every day. As our Product Support Specialist, you’ll own the front line, the first person customers hear from when something is unclear, broken, or blocking them. You’re obsessed with the customer experience: you dig into every problem, don’t let go until the customer is unblocked, and treat each ticket as a chance to make Cartesia better. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years in technical support for an API or developer product, working a live queue of customers who write code
- Hands-on troubleshooting skills: you can read requests, responses, and logs, reproduce an issue, and tell a bug from a configuration problem
- Clear written communication, both to customers and in bug reports, runbooks, and docs
- Experience supporting customers in real-time channels like shared Slack channels or chat, and balancing speed with accuracy
- A track record of working with engineers to get issues fixed, including filing well-formed tickets in a tracker like Linear
- Comfort with ambiguity: you make good calls without a playbook, and when one is missing, you write it
More about this role
Our mission is to architect AI that learns from and interacts with the world like humans do.
We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.
We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI.
Cartesia builds real-time voice and audio AI, and our customers put our models in front of their own users every day. As our Product Support Specialist, you’ll own the front line, the first person customers hear from when something is unclear, broken, or blocking them. You’re obsessed with the customer experience: you dig into every problem, don’t let go...
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