Backed by Greylock, Lightspeed and SoftBank VF.
About the role
Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide. As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
- Experience in full commercial negotiations as well as some technical escalation
- Experience and exposure working with networking or security software solutions
- Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
- Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
- Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
More about this role
Cato Networks is the converged network and security cloud for the AI era.
As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.
Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.
As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.
Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care
- Responsible for the health of the assigned accounts and ensure our customers continue to...
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