At Cerby , security is everyone's business. Cerby extends your security perimeter to include your disconnected applications, providing identity automation and eliminating manual processes. Backed by Tech Square Ventures.
About the role
At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers’ business. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Guide customers proactively through our customer lifecycle with a focus and delivering value, expanding their use of our solutions, and managing renewals
- Partner cross-functionally with our account executives, onboarding, solutions, product, engineering, and support teams
- Prioritize and regularly engage with customers through business reviews to present strategic security strategies
- Become a Cerby product expert. Maintain a detailed understanding of our products and services, and suggest the best strategies to meet customer needs
- Act as the voice of your customers. Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby
- Create and optimize existing processes within the company and actively enhance our Customer Success initiatives
More about this role
About the role
At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.
We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers’ business.
What you'll do
- Guide customers proactively through our customer lifecycle with a focus and delivering value, expanding their use of our solutions, and managing renewals.
- Partner cross-functionally with our account executives, onboarding, solutions, product, engineering, and support teams.
- Prioritize and regularly engage with customers through business reviews to present strategic security strategies.
- Become a Cerby product expert. Maintain a detailed understanding of our products and services, and suggest the best strategies to meet customer needs.
- Act as the voice of your customers. Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby.
-...
Browse similar: Startup jobs · Remote jobs