Startups · AI

Senior Customer Success Manager (Legal)

Checkbox · New York · Remote

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About Checkbox

Checkbox is the AI Legal Front Door for in-house legal teams, helping capture, triage, automate, manage, and report on legal work across the tools teams already use. Backed by Peak XV.

About the role

As a company, we are a passionate and ambitious team of 70+ people across the United States, Australia, and Asia, made up of high performers and Co-Founders in the Forbes 30 Under 30 list. Our culture is one of our superpowers. It's what people talk about when they join us, work with us, and leave us.

More about this role

Full-time, Hybrid, New York (or Remote/USA for the right candidate)

Checkbox is a Sequoia-backed software company building the AI Legal Front Door for in-house legal teams. General Counsels and Legal Operations use Checkbox to redefine how legal work enters, flows through, and gets resolved inside enterprise companies. Our customers today are the in-house legal departments from companies like SAP, Hitachi, and Pepsi.

Support teams had Zendesk. Sales had Salesforce. IT had ServiceNow. Each became the defining system of record and engagement for their function, enabling new levels of scale, visibility, and impact. But more than that, each system fundamentally redefined how the function operated. Each of these business functions had its moment of transformation. And legal is next.

Until now, legal has been the last major business function without its own purpose-built platform to orchestrate workflows, manage service delivery, and demonstrate value to the business. This is what we’re building at Checkbox – AI-powered Service Management for in-house legal teams.

As a company, we are a passionate and ambitious team of 70+ people across the United States, Australia, and Asia, made up of...

Read the full posting on Checkbox's site ↗

Customer & Onboarding

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