The AI-powered verification platform for high-stakes decisions. Fast, accurate background checks at scale. Backed by Accel, Y Combinator and GV.
About the role
We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website . Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years leading customer support, contact center, or operations teams, with direct people management experience
- A proven track record coaching frontline reps through structured 1:1 coaching or training programs, with real, measurable improvement to show for it
- Comfort owning KPIs and translating data into concrete coaching and process changes, not just reporting on the numbers
- Experience partnering cross-functionally with peer leaders and/or vendor/BPO partners to align quality standards across teams
- A hands-on, on-the-floor coaching style, energized by being in the trenches with a growing team rather than managing from a distance
- Nice to have: experience in background screening, fintech, healthcare, or another regulated, compliance-heavy service industry
More about this role
About Checkr
Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.
We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company .
Reporting to Checkr's Senior Manager of Operations, the Associate Manager will build and lead a brand new, Nashville-based support team dedicated to delivering an exceptional candidate experience. This is a hands-on leadership role: you'll onboard, coach, and grow a team of 5-6 new hires from day one, owning their performance, quality, and development as they ramp across email, chat, and voice. You'll partner closely with Checkr's Customer Experience leadership and vendor management teams to align standards across the org, playing a foundational role as Checkr scales its Nashville hub.
- Build and lead a new Nashville-based team of 5-6 support...
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