Backed by SoftBank VF, ICONIQ and Menlo.
About the role
The Human Agent Tooling team builds the software Chime's support agents use every day to help members. When a member has a problem a bot can't solve, a human agent picks it up — and the tools we build are what let that agent understand the member's situation, take the right action, and resolve the issue quickly and safely. That includes the agent workspace, case management, the systems that surface member context in real time, and the controls that govern what actions agents can take.
What they're looking for
- Some professional software development experience (roughly 1+ years) or equivalent through internships, projects, or a strong CS foundation
- Exposure to Ruby on Rails or a comparable web framework, or eagerness to learn it
- Familiarity with working against a database
- An appreciation for maintainable, well-tested code
- A strong desire to learn and to dig into how things actually work
- Curiosity about the people who use what you build
More about this role
The Human Agent Tooling team builds the software Chime's support agents use every day to help members. When a member has a problem a bot can't solve, a human agent picks it up — and the tools we build are what let that agent understand the member's situation, take the right action, and resolve the issue quickly and safely. That includes the agent workspace, case management, the systems that surface member context in real time, and the controls that govern what actions agents can take.
Our mission is to make every human support interaction faster, safer, and more effective. When our tools work well, agents resolve issues in fewer clicks and members get better answers — and we measure our success by both.
We're investing heavily in this platform: modernizing the agent experience, building safer and more granular access controls, and improving how agent tooling connects to the rest of Chime's systems. We work closely with Product, Operations, and the agents themselves to shape what great support tooling looks like.
The base salary offered for this role and level of experience will begin at $117,000.00 and up to $162,000.00. Full-time employees are also eligible for a bonus,...
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