Backed by SoftBank VF, ICONIQ and Menlo.
About the role
At Chime, we help our members achieve financial peace of mind. To do this we need features that are highly available and human & technical systems that are resilient. That’s where you come in. You will be a member of our Incident Response team to help Chime improve our readiness, response and drive organizational change from incidents. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years in incident management, or a similar operational role, including hands-on coordination of live, customer-impacting incidents
- A strong member focus. You think first about how an incident affects real people and their money, and you measure success by whether members are informed and made whole, not just whether systems are restored
- A proactive, solution-oriented approach. You act before being asked, look for the next risk instead of waiting for it, and bring options and recommendations
- Experience managing the customer side of an incident: writing customer-facing communications, working with support teams, and coordinating remediation
- Calm, structured judgment under pressure, you know when to decide, when to escalate, and when to ask for help
- Enough technical fluency to follow engineers through an investigation and ask good questions (observability, deploys, dependencies, distributed systems)
More about this role
At Chime, we help our members achieve financial peace of mind. To do this we need features that are highly available and human & technical systems that are resilient. That’s where you come in. You will be a member of our Incident Response team to help Chime improve our readiness, response and drive organizational change from incidents.
As an Incident Operations Manager on Chime's Incident Operations team (Platform Engineering), you'll manage incidents end to end: from declaration and coordination, through member communication and member remediation, to review and follow-through. You'll work across Engineering, Product, Member Experience (MX), Core Experience, Risk, Compliance, Legal, and Finance, and lead through influence rather than authority. You'll bring a proactive, solution-oriented mindset and keep the member at the center of every decision. Alongside on-call work, you'll own defined improvement workstreams that make our response better every quarter.
- Coordinate incidents end to end. Serve on the incident on-call rotation, including some after-hours coverage on weekends, nights, and holidays. Independently run incidents from declaration to resolution: setting severity,...
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