Backed by SoftBank VF, ICONIQ and Menlo.
About the role
This is a high-visibility opportunity to own the health, evolution, and strategic value of a member operations ecosystem at Chime's only onshore customer operations center. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Executive presence and sound business judgment - comfortable building trust and influencing decisions — including with senior stakeholders — combined with high ownership and comfort operating autonomously in ambiguity
- Strong analytical skills - demonstrated ability to identify trends, diagnose root causes, assess risks, and build clear, actionable recommendations — own partner performance
- Proficiency with tools such as Claude, ChatGPT, Excel, Google Sheets/Slides, Looker, Jira, or similar tools
- Onsite presence required at least 5 days a week
- Willingness to travel domestically and internationally as needed
More about this role
This is a high-visibility opportunity to own the health, evolution, and strategic value of a member operations ecosystem at Chime's only onshore customer operations center.
You will lead as one part Operator (running the operations with rigor), one part Strategist (improving the operations by challenging what exists), and one part Influencer (informing the business by turning frontline signals into company decisions). The role carries real executive presence: you'll be the person in the room translating what's happening on the frontline into decisions senior leaders act on. This is an on-site role (location TBD - Austin, San Antonio) — you'll be embedded with the operation you own, not managing it from a distance, and you'll serve as a cultural ambassador for Chime within the partnership (BPO) and a highly effective motivator of front line staff. You will play a hands-on role in daily partner governance, business reviews, escalation management, and operational initiatives that improve frontline execution and member outcomes.
Run the Operations
- Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational...
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