Backed by SoftBank VF, ICONIQ and Menlo.
About the role
We're hiring a Sr. CRM Operations Manager to help transform how Chime's Lifecycle Marketing & CRM team operates and scales. You'll lead our most important cross-functional CRM initiatives, connecting Lifecycle Marketing, MarTech, Engineering, and other partners to turn complex business needs into scalable systems and processes. As a strategic individual contributor, you'll influence technical roadmaps, improve operational efficiency, and help us build smarter, more automated member experiences. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years of experience in CRM operations, marketing program management, or marketing technology alignment, with a track record of working in complex marketing environments
- Demonstrated ownership of large cross-functional initiatives , taking ambiguous business problems through planning, implementation, stakeholder alignment, and successful adoption
- Strong business-to-technical translation skills , including experience turning marketing needs into actionable requirements for Product, Engineering, and data teams
- Deep familiarity with enterprise CRM platforms such as Braze, Iterable, or Salesforce Marketing Cloud, including how data infrastructure supports lifecycle marketing capabilities
- Experience building scalable operating frameworks , including campaign intake, operational governance, quality assurance, and documentation standards
- Exceptional stakeholder management and communication skills , with the ability to influence senior leaders, resolve competing priorities, and drive decisions without direct authority
More about this role
We're hiring a Sr. CRM Operations Manager to help transform how Chime's Lifecycle Marketing & CRM team operates and scales. You'll lead our most important cross-functional CRM initiatives, connecting Lifecycle Marketing, MarTech, Engineering, and other partners to turn complex business needs into scalable systems and processes. As a strategic individual contributor, you'll influence technical roadmaps, improve operational efficiency, and help us build smarter, more automated member experiences. This isn't a daily campaign execution or engineering role—your impact will come from bringing teams together, solving complex operational challenges, and building systems that help us move faster.
- Lead high-impact CRM initiatives: Own complex, cross-functional programs such as platform migrations, channel integrations, and automation transformations—from early discovery through implementation and adoption.
- Connect Marketing with Product and Engineering: Translate lifecycle marketing goals into clear business requirements, data specifications, and technical priorities, helping teams align on what needs to be built and why.
- Make CRM operations more scalable: Improve campaign intake, QA...
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