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About the role
As a Lead UX Researcher, you’ll be part of the AI Software & Platform Team, working on Cisco Cloud Control, AI Canvas, Studio and Marketplace. In this role, you’ll drive a deep understanding of users to shape the future of Cisco’s user experiences across the platform and its AI-powered solutions. You will also: Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience, or equivalent related work experience
- 7+ years leading end-to-end quantitative and qualitative UX research (discovery, planning, recruitment, execution, synthesis, analysis, presentation), ideally applying AI to augment and accelerate your research craft
- Experience partnering with Product, Design, Data Science and Engineering teams to define and execute user-centered success measures and measurement plans
- Experience using quantitative research skills e.g. surveys (SUS, CSAT, NPS, SEQ), statistical analysis, benchmarking, A/B and multivariant testing
- Experience with qualitative research e.g. user interviews, moderated and/or unmoderated usability testing, concept evaluations, journey mapping
- Experience applying AI to augment and accelerate your research craft
More about this role
The application window is expected to close on: 11/23/2026
Cisco Cloud Control is a unified operations platform designed for AgenticOps, which brings every Cisco domain—including networking, security, compute, observability, and collaboration—into one consistent environment. It enables IT teams to proactively manage, govern, and operate their full IT estate from a single experience without replacing existing individual product dashboards.
A key part of this role will be platform measurement: defining, baselining, and tracking the UX metrics that tell us whether our most important Cisco Cloud Control platform journeys are delivering on customer outcomes. This is a quantitative-research heavy role. You'll partner closely with Product Management, Design, Data Science and Engineering to translate ambiguous questions into measurement plans, consume and interpret quantitative data (telemetry, surveys, benchmarks), and know when a number needs a human story behind it — flagging where qualitative follow-up is needed to explain what the data can't.
As a Lead UX Researcher, you’ll be part of the AI Software & Platform Team, working on Cisco Cloud Control, AI Canvas, Studio and Marketplace....
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