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About the role
The ideal candidate combines deep networking expertise with strong troubleshooting skills, customer-facing experience, and a passion for improving reliability across complex product environments. Own Hypershield cases raised from Cisco TAC through to resolution, engaging customers directly as the incident requires
What they're looking for
- Bachelor's + 8 years of experience, Master's + 6 years, or equivalent industry experience
- Experience supporting enterprise customers in a commercial capacity
- Experience operating and trou bleshooti ng Cisco Nexus / NX-OS in production, equivalent depth on another major vendor accepted
- Prior experience to localize failures across a layered data-center architecture spanning switching/forwarding, services/enforcement, or control-plane domains
- Linux operations or operations experience including working exposure to containers, Kubernetes, or Virtual Machines (VMs)
- Experience supporting enterprise customers by diagnosing and resolving complex production incidents, with a demonstrated ability to clearly communicate status, root cause, and remediation to both technical and executive audiences, verbally and in writing
More about this role
The application window is expected to close on: 10/04/2026
Isovalent , now part of Cisco, was founded by the creators of Cilium and eBPF , and builds open-source software and enterprise solutions for the networking, security, and observability needs of modern infrastructure.
The Customer Reliability Engineering team is the deep technical escalation tier for Cisco Hypershield on the Cisco Nexus N9300 Series Smart Switches. The team owns the hardest break/fix and reliability cases raised by Cisco TAC, applying Site Reliability Engineering practices across the full stack: the data-center fabric and the on-premises Kubernetes controller that manages the security policy enforced on it. The work demands methodical diagnosis, composure under incident pressure, and the ability to operate at the seam between customer environments and engineering.
The ideal candidate combines deep networking expertise with strong troubleshooting skills, customer-facing experience, and a passion for improving reliability across complex product environments.
Own Hypershield cases raised from Cisco TAC through to resolution, engaging customers directly as the incident requires
Diagnose complex production...
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