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About the role
As a Technical Consulting Engineer within the Core Architecture and Technology Solutions (CATS) team, you will serve as a vital technical authority, ensuring our customers’ security and networking architectures operate with maximum efficiency and reliability. You will leverage your strong technical background to conduct advanced troubleshooting on complex, mission-critical issues—ranging from hardware crashes to memory leaks—utilizing deep systems-level thinking and advanced diagnostic tools. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments
- Active CCNP Level Certification. General knowledge of networking industry, Cisco Products and protocols
- Demonstrated proficiency in troubleshooting networking issues, apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
- Proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation
- Advanced expertise in configuring, deploying, and troubleshooting Cisco Enterprise routers and switches
More about this role
The application window is expected to close on: 12/03/2026
This team provides critical assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues. We handle technical problems within specific technologies and architectures, in Enterprise Networking, across a broad range of problem complexity. Operating in a highly complex technical environment, we manage increasingly complex and integrated solutions that require deep, cross-product knowledge and systems-level thinking. We collaborate closely with customers, partners, engineering, and internal stakeholders to drive resolution and continuous improvement. Our team contributes to product quality by submitting bugs, defects, and quality escalations to Engineering. Additionally, we utilize and enhance lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while leveraging AI capabilities, software, automation, and diagnostic tools to support quality and efficiency.
As a Technical Consulting Engineer within the Core Architecture and Technology Solutions (CATS) team, you will serve...
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